Consumer Consent & Response

Satisfying new consumer rights is no longer an option… it’s the law! Weak consumer consent and cookie practices are inviting lawsuits. Our Consumer Consent & Response offerings establish a steady foundation for a successful consumer rights program. Between our 1-day Consumer Rights Assessment, our week-long Consumer Response Handling Jumpstart or our Consumer Consent Solution specializing in cookies, trackers and websites, we provide pragmatic next steps to optimize your customer experience and guide you towards compliance.

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Consumer Consent & Response Solutions

Consumer Consent & Response is the most consumer-facing component of your privacy program, Our packages address consumer request (intake, processing, delivery) and website activity inclusive of cookies, tracking technologies, and privacy notices.

Consumer Response Assessment

Consumers have certain rights that make YOU responsible for how their data is handled and shared. Privageo’s expert lens educate key roles and get your consumer request process on track and compliant.

1 Day

Common Issues

  • Clarity on which privacy requirements apply to our business
  • We don’t know how to handle consumer requests
  • Unsure of accuracy of privacy policy related to our processes

How we can solve

In one day, Privageo can accurately assess your existing consumer request process and provide a prioritized scorecard with identified gaps and MVP next steps for remediation to guide you to privacy compliance.

Benefits

  • Understand current state of program
  • Customer Journey Map with experience data
  • Practical recommendations to remediate gaps and move towards continuous compliance

Deliverables

  • Discovery into 4 key pillars of consumer rights (consents, requests, responses and effectiveness)
  • Scorecard with current state gap analysis, score relative to MVP program and actionable next steps

Consumer Response Handling Jumpstart

Having a robust consumer request handling process is your best way to build foundational controls that will address compliance and build consumer trust.
1 Week

Common Issues

  • Clarity on which privacy requirements apply to our business
  • Unsure how to handle consumer requests effectively
  • Prematurely purchasing a privacy tool without an established process

How we can solve

Privageo’s week long engagement discovers, prioritizes, and builds foundational controls over your Consumer Response processes to address compliance and build consumer trust.

Benefits

  • Reduces risks of fines and litigation
  • Streamlines effort with expert templates and workflows
  • Right-sized process for compliance

What do you get

  • Discovery into 4 key pillars of consumer rights (consents, requests, responses and effectiveness)
  • Scorecard with current state gap analysis, score relative to MVP program and actionable steps
  • Compliant consent process workflow
  • Checklist for notice references and intake form requirements
  • Templates for primary responses
  • Compliance training for staff handling requests
  • Standard metrics for program evaluation

The Process of Engaging with Privageo

How you handle website trackers & consumer data requests defines your customer experience.
We offer Assessments & Jumpstarts amongst our Consumer offerings.

Discover

Consumer Rights Assessment:

  • Understanding the current state of your program
  • Legal and operational training
  • Discovery into 4 key pillars of Consumer Rights
  • Customer Journey Map including cookie scans & insights
  • Scorecard with gap analysis, MVP program & actionable steps
  • Uncover website trackers & cookies

Build

PLUS Response Handling Jumpstart:

  • Consent design, cookies and opt-outs
  • Request intake, notices and design
  • Back-end tools, workflows & templates
  • Effectiveness metrics & training
  • Scorecard with gap analysis, MVP program & actionable steps

Manage

Ongoing program maintenance including compliance upkeep

Outsourced management of specific pieces or full privacy program

Ongoing monitoring of website cookies & trackers to maintain compliance

Overwhelmed by customer requests or website cookie requirements?

GIVE US A CALL!
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What are the 
4 key pillars?

Consumer Rights encompasses 4 key pillars from Privageo’s perspective – which we address in all of our Consumer Consent & Response engagements: Consents, Requests, Responses, Effectiveness. In the Assessment, we educate your team on each pillar but in the Response Handling Jumpstart & Consumer Consent & Cookie Solution, we deep dive into all 4 for your business.

Learn more about Consumer Consent offerings

Need a firm privacy foundation? Our Full Privacy
Jumpstart is our most common starting place.

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